Gradwell's Unlimited call packages are designed to offer unlimited calls for an average small UK business, allowing you the freedom to make calls without worrying about the cost per minute of calls. The call packages are designed to be bought per user, but you may share a package if you have low usage team members.

For calls to UK and International landlines, we'll check how many calls you are making each month when you get to 4,000 call minutes.

At our discretion, we may charge you for additional calls that you make beyond the 4,000 minutes level, which we will do at our standard rates.

Broadband Fair Use

Our fair usage policy is designed to make sure that your broadband service is quick and reliable whenever you use it.

A minority of customers use peer to peer or file sharing software which constantly sends and receives video or other very large files over a large amount of time. This activity uses a large amount of bandwidth which can have a dramatic effect on the traffic in our network and the demand on the exchanges, thus having a detrimental effect on the service our customers can receive.

We frown upon anything that causes constant excessive use of our network, therefore we have implemented the following policy:

Package	Included usage
Adanced Broadband	20GB, extra usage charged at £1.00 (excluding VAT) per GB
Premier Broaband	100GB, extra usage charged at £1.00 (excluding VAT) per GB
Premier Plus Broaband	100GB, extra usage charged at £1.00 (excluding VAT) per GB

Am I Likely to be Affected?

If you don't use any peer to peer or file sharing software, it is unlikely that you will ever be affected by this policy. If you are affected, we will contact you by email to let you know that your usage at peak hours is excessive and is affecting the demand on the network.

This email will be sent to your Gradwell email address, and other addresses that you have supplied to us. It will contain advice on how to reduce your usage.

If, your usage is still excessive, we will contact you again to ask you to reduce your bandwidth during peak hours. If we have to contact you on a third occasion, it will be to advise you that we are restricting your bandwidth during peak hours for the benefit of our other customers.

What Happens if I am Affected?

During peak hours, all customers affected by this policy will share bandwidth with each other and be separated from the other customers on the network. The amount of bandwidth available for affected customers will be at least as much as for those customers unaffected by the policy.

The speed that affected customers experience when downloading at peak hours will therefore depend on what these customers are doing. If they are browsing the Internet or downloading email, they will experience normal broadband speed.

However, if they are using peer to peer software they will experience slow broadband speed.